Privacy Policy

Privacy Policy – Cluve London

Cluve London respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.cluvelondon.com, use our services, or otherwise interact with us.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Cluve London is a brand operated by E-commercer Sales e Coelho Promoção de Vendas LTDA, a legally registered company in Brazil under CNPJ 38.476.922/0001-42.

Registered business address:
Avenida Paulista, 171 – 4th Floor
Bela Vista, São Paulo – SP
CEP 01311-904
Brazil

Website: https://cluvelondon.com
Contact Email: support@cluvelondon.com

For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), E-commercer Sales e Coelho Promoção de Vendas LTDA is the data controller of your personal information.

Cluve London operates as a consumer brand focused on serving customers in the United Kingdom.

2. Information We Collect

We may collect the following categories of personal data:

a) Information You Provide to Us

  • Name, email address, phone number

  • Shipping and billing address

  • Account login details (if applicable)

  • Order history and preferences

  • Communications sent to our support channels

Payment information is processed securely by third-party payment providers and is not stored on our servers.

b) Information Collected Automatically

  • IP address

  • Browser and device type

  • Operating system

  • Cookies and tracking data

  • Pages visited, time spent, and cart activity

c) Information from Third Parties

  • Payment processors

  • Shipping and logistics partners

  • Analytics services (e.g., Google Analytics)

  • Advertising and marketing partners

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Provide shipping updates and customer support

  • Manage accounts and preferences

  • Improve our website and services

  • Send marketing communications (with consent)

  • Detect fraud and ensure platform security

  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity

  • User consent (marketing communications)

  • Legal obligations

  • Legitimate business interests

5. How We Share Your Information

We may share your data with:

  • Trusted service providers (payments, shipping, customer support)

  • Analytics and advertising platforms

  • Legal or regulatory authorities when required

We do not sell your personal data.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyse performance

  • Deliver personalised advertising

You can manage cookies through your browser settings.

7. International Data Transfers

Your data may be processed outside the United Kingdom, including in Brazil and other jurisdictions, through platforms such as Shopify and other service providers.

When international transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses, to protect your personal data.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders and warranties

  • Meet legal, tax, and accounting requirements

  • Resolve disputes and enforce agreements

9. Your Data Rights

Under applicable data protection laws, you may:

  • Request access to your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability where applicable

To exercise your rights, contact us at:
support@cluvelondon.com

10. Children’s Privacy

Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal data from children.

11. Security

We implement appropriate technical and organisational measures to protect your personal data.
However, no system is entirely secure, and users should take care when sharing information online.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be reflected by updating the “Last updated” date on this page.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: support@cluvelondon.com
Brand: Cluve London
Operated by: E-commercer Sales e Coelho Promoção de Vendas LTDA
Market served: United Kingdom