Terms of Service

These Terms and Conditions apply to all purchases made through our website www.cluvelondon.com.
By using our website or placing an order, you agree to be bound by the terms outlined below.

1. Scope

These terms govern all agreements between Cluve London and customers relating to goods offered through our online store.

A “consumer” is any natural person acting for purposes not related to their trade, business, or profession.

2. Company Information

Cluve London is a brand operated by:

E-commercer Sales e Coelho Promoção de Vendas LTDA
CNPJ: 38.476.922/0001-42
Registered Address:
Avenida Paulista, 171 – 4th Floor
Bela Vista, São Paulo – SP
CEP 01311-904
Brazil

Website: https://cluvelondon.com
Email: support@cluvelondon.com

3. Contract Formation

The presentation of products on our website does not constitute a legally binding offer but an invitation to purchase.

By clicking “Place Order” at checkout, you submit a binding offer to buy the selected products.
A contract is formed only when we send you an order confirmation by email.

4. Order Confirmation and Storage

You will receive an order confirmation email with the details of your purchase.

These Terms of Service are always available at:
https://cluvelondon.com/pages/terms-of-service

You may also review your order history by logging into your customer account.

5. Prices and Payment

All prices displayed on our website include applicable taxes (VAT where relevant).

Shipping costs are calculated and clearly shown during checkout before payment is completed.

Accepted payment methods include:

Credit and debit cards (Visa, Mastercard, etc.)
Apple Pay
Google Pay

6. Shipping and Delivery

Orders are usually processed within 1–3 business days.

Estimated delivery time is 7–12 business days, depending on the delivery location within the United Kingdom.

The risk of loss passes to the customer once the order is delivered to the address provided at checkout.

7. Retention of Title

Ownership of the goods remains with Cluve London until full payment has been received.

8. Right to Cancel (UK Consumers)

Consumers have the right to cancel their order within 14 days from the day the goods are received, without providing any reason.

To exercise your right of cancellation, please contact us at:
Email: support@cluvelondon.com

Customers are responsible for return shipping costs.
Refunds will be processed within 14 days after we receive the returned goods or valid proof of return.

9. Sample Cancellation Form

If you wish to cancel the contract, you may use the following form:

To: Cluve London
Email: support@cluvelondon.com

I/we hereby withdraw from the contract for the purchase of the following product(s):

Product(s): _____________________________
Order date: _____________________________
Received on: ____________________________
Name: _________________________________
Address: ______________________________
Signature (if applicable): ______________
Date: _________________________________

10. Warranty

You are entitled to statutory consumer rights regarding faulty or misdescribed goods.

These Terms do not affect your legal rights.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without prejudice to mandatory consumer protection laws applicable in your country of residence.

12. Language

The contract and all communications will be conducted in English.