Shipping policy
Shipping Policy – Cluve London
Cluve London is a brand operated by E-commercer Sales e Coelho Promoção de Vendas LTDA, a legally registered company in Brazil under CNPJ 38.476.922/0001-42.
Registered business address:
Avenida Paulista, 171 – 4th Floor
Bela Vista, São Paulo – SP
CEP 01311-904
Brazil
At Cluve London, we offer two shipping options to best suit your needs: Free Standard Shipping and Express Shipping.
All orders are carefully processed and shipped with tracking for your security and convenience.
1. Order Processing
Orders are processed within 1–3 business days after purchase confirmation.
Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
Orders are not processed or shipped on weekends or public holidays.
2. Shipping Options
🚚 Free Standard Shipping
-
Cost: £0 (free on all orders)
-
Estimated delivery time: 4 to 10 business days
-
Available for all addresses within the United Kingdom
⚡ Express Shipping
-
Cost: Displayed at checkout based on your delivery address
-
Estimated delivery time: 3 to 6 business days
-
Recommended for faster delivery
3. Order Tracking
All orders include a tracking number, which is sent to you by email once your order is shipped.
You can monitor the delivery status in real time using the tracking link provided.
4. Delivery Delays and Responsibility
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including but not limited to:
-
Customs processing
-
Logistics disruptions or strikes
-
Periods of high seasonal demand
Cluve London is not responsible for delays that occur after the order has been dispatched.
However, our customer support team is always available to assist you with tracking or delivery-related inquiries.
5. Incorrect or Incomplete Addresses
Please ensure that all delivery details are entered correctly at checkout.
We cannot be held responsible for orders that are undelivered or delayed due to incorrect or incomplete address information provided by the customer.
6. Shipping Destination
Currently, Cluve London ships exclusively within the United Kingdom.
International shipping is not available at this time.
Questions?
If you have any questions regarding shipping or need assistance with tracking your order, please contact us at: